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Phone (800) 596-1810 

We Are Your Local Insurance Agency

Masiello Insurance / Great East Insurance - now at two convenient locations!

We have been serving our customers since 1965, and we are committed to offering comprehensive insurance packages for homeowners and businesses with an experienced, dedicated, licensed staff and 24/7 claim service. We offer a complete line of Personal Insurance and Business Insurance, and our experienced insurance professionals are committed to helping you determine the right coverage and providing the best policy at the best price for you and your family’s needs.

Keene Staff  Central NH Staff


At Masiello Insurance / Great East Insurance, it is all about CHOICES!

To make sure of that we’re providing you with:

  • Special program for drivers age 50 and over! Details (PDF)
  • Choices of quality insurance products to meet your needs!
  • Choices of companies for the best coverage available to insure your most important assets!
  • Choices of competitive prices based on your needs!

We are a Member of the Strategic Insurance Agency Alliance (SIAA), the largest partnering independent insurance agency network with over 5,000 Agencies, writing over $5 billion in premium throughout 48 US states and Canada, and insuring over 3 million people and businesses! Through this affiliation, we have access to a wide variety of top-rated insurance companies, meaning that you will receive the most competitive products and services available in the area. That’s the advantage to you!

About Our Agents

Keene Office Staff

Donna Croteau, AAI

Donna Croteau


Phone: 603.283.1834


Donna has over 33 years of insurance experience with Masiello Insurance Agency, and was named as President of the agency in 2014. Prior to that she held the position of Vice President from 2011 - 2014 and also served as Commercial Insurance Division Manager from 1993-2011. Through her years at Masiello Insurance, Donna was responsible for reviewing and assessing insurance coverage for prospective and existing customers as well as providing sales and customer service. She participated as a key member of the management team for all aspects of agency development and now concentrates her efforts in the development, management and growth of the agency. Donna holds the national designation of Accredited Advisor in Insurance (AAI) and has served on the CSR Advisory Council for both Peerless Insurance Company and Acadia Insurance Company. She is currently licensed in NH, VT, and ME and is a member of the Keene Elm City Rotary Club, serving as past Community Service Director. She also serves as a Division Chair for the 2015 Monadnock United Way campaign for the Commercial sector.

Sharon Fish, AAI

Sharon Fish

Vice President of Personal Lines/Director of Strategic Relationships

Phone: 603.283.1840


Sharon has over 31 years of insurance experience and has served as manager of the Personal Insurance Division of Masiello Insurance Agency. She currently serves as the Director of Strategic Business Relationships for the Insurance Division of Great East serving clients throughout New England. She concentrates her efforts in the growth of the insurance divisions through sales, customer service and relationship development with Great East Partners. Sharon holds the National designation of Accredited Advisor in Insurance (AAI) and served on the Peerless Insurance Company CSR Advisory Council. Sharon's experience in the insurance industry is combined with her dedication to provide customers with exceptional service. She holds Property and Casualty licenses in the states of NH, VT, ME, and MA.

Kathy Lansdon

Kathy Lansdon

Senior Insurance Advisor

Phone: 603.283.1833


Kathy has 10 years experience in the insurance industry, specializing in personal insurance. She is dedicated to providing high quality, personalized service to both new and existing customers in our Personal Insurance Division by helping them understand their insurance and finding the right coverage to fit their needs. Currently Kathy holds her Property and Casualty license in the states of New Hampshire, Maine and Vermont.

Janice Sargent

Janice Sargent

Senior Insurance Advisor

Phone: 603.283.1847


Janice has over 25 years of Personal and Commercial insurance experience, primarily as a multi-line claims adjuster for the states of NH, VT and ME. She previously earned the designations of Casualty Claims Law Associate (CCLA) and Workers Compensation Claims Law Associate (WCLA).

She currently holds a Property and Casualty Producer license in the state of NH, ME and Vermont. Janice works with new and existing customers, reviewing and assessing their insurance needs in our Personal Insurance Division.


Tracy Orkins

Tracy Howard

Senior Business Insurance Advisor

Phone: 603.283.1853


Between Personal Insurance and Business Insurance, Tracy has over 22 years of insurance experience. She currently specializes in commercial insurance and has earned the National designation of Accredited Advisor in Insurance (AAI). Tracy is an active member in the ABC Chapter of BNI and works with both new and existing customers, advising them how to best protect & insure their business assets.

Tracy is licensed in NH, MA, VT, and ME.

Jennifer Hakala

Jennifer Hakala

Commercial Lines Senior Insurance Manager

Phone: 603.283.1836


Jennifer has over 17 years experience in the insurance industry, specializing in commercial insurance. She is dedicated to providing high quality, personalized service to both new and existing customers by advising them how to best protect their business assets.

Currently, Jennifer holds her Property and Casualty Licenses in New Hampshire and Maine.

Call her to find out how she can help you.

Barbara Patnode

Barbara Patnode

Senior Vice President

Phone: 603.283.1841


Barbara entered the insurance industry after graduating from MRHS in 1970 and has been with Masiello Insurance Agency Inc. for more than 40 years. She has worked in many roles for the agency over the years. Currently she is a Senior Vice President with more than 30 years in the Commercial Lines Department as a large account producer and account executive with focus on contractors, retail/wholesale businesses, manufacturers and non-profit accounts. Barbara enjoys the challenge of working with new and established businesses to create the most comprehensive coverage program for the best value; all the while providing personal service after the sale. Barbara holds the prestigious CPCU - Chartered Property & Casualty Underwriter designation having completed the stringent requirements in 1989.

Barbara has been a member of the Rotary Club of Keene for 20 years. She is currently the Secretary for the Club and has also served on the Board of Directors along with being active on the many committees where the mission is "Service above Self."

She is also a 5 year member of the Elm City BNI chapter, an international networking organization, where she currently serves as the Education Coordinator.

She enjoys playing golf and is a 20 year member of Bretwood Golf Course as well as the NHWGA.

Renae Mitchell, ACSR

Renae Mitchell

Senior Insurance Advisor

Phone: 603.283.1838


Renae Mitchell joined Masiello Insurance Agency in 2004 and obtained her property casualty agent's license in 2005. In 2006, she earned the designation of Accredited Customer Service Representative. She currently works in our commercial lines department servicing the needs of our small to medium accounts as well as developing new sales.

Renae currently holds a Property & Casualty license in the states of New Hampshire and Vermont. She attended Keene State College receiving a Bachelor of Science in 2002 and resides in Keene, NH with her two beautiful daughters.

Sandy Pratt

Sandy Pratt

Senior Insurance Advisor

Phone: 603.283.1831


Sandy has over 23years insurance experience in both Personal and Commercial insurance. She has worked as a Personal Lines Underwriter on the company side as well as an Office Manager on the agency side in her prior work experience.

She currently holds Property and Casualty licenses in the states of New Hampshire, Maine and Vermont. Sandy works with new and existing customers, reviewing and assessing their insurance needs in our Personal Insurance Division.

Karri O'Brien

Customer Support

Phone: 603.283.1839


Central New Hampshire Office Staff


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